Return Policy

This Return Policy applies to purchases made through lunaviero.com. Please contact us before sending any product back.

Starting a Request

Email service@lunaviero.com with your order number, checkout email, product name, and reason for the request.

Return eligibility may depend on product condition, timing, packaging, use, damage, order details, and the type of request.

If a return is approved, we will provide the required instructions. Items sent without approval may not be accepted or processed.

Approved refunds or resolutions are reviewed after the item and request details have been checked according to the instructions provided.

If an item arrives damaged, defective, or incorrect, contact us promptly with photos and order information.

All return questions should be sent to service@lunaviero.com.